Account and Data Deletion

1. How to Delete Your Entire Account

We provide two pathways to request permanent deletion of your account and all associated data:

Option A: In-App Deletion (Instant — Recommended if app is installed)

If you have the Baby Kangoo app installed on your device, you can delete your account instantly:

1. Open the Baby Kangoo app.
2. Tap on the Profile icon in the navigation bar.
3. Go to the Babies & Account tab (or tap Edit Profile).
4. Scroll down to the Account Actions section.
5. Tap Delete Account and confirm the prompt.

Timeline: Immediate. Once confirmed, your user account, authentication profile, and all child data are permanently deleted from our active database and cloud storage within seconds.

Option B: Web Deletion Request (If you uninstalled the app or cannot log in)

If you have uninstalled Baby Kangoo, lost access to your device, or prefer to request deletion via the web, you can submit an account deletion request via email:

Real Timelines: Our team acknowledges and verifies account ownership within 24 to 48 business hours. Permanent deletion across database and cloud storage is executed within 7 to 14 business days (maximum 30 calendar days). You will receive an email confirmation once completed.

2. Data That Is Permanently Deleted Upon Account Deletion

When an entire account is deleted, the following data is permanently purged:

• Account identity, registered email, and authentication credentials.
• Parent / caregiver profile information.
• All baby and child profiles (names, birth dates, avatars, and settings).
• All growth measurements and history (weight, height, and head circumference).
• All uploaded photos (milestones, monthly growth albums, and attachments) permanently deleted from cloud storage.
• All journal entries, memories, parent notes, and mood logs.
• All developmental milestones and celebration dates.
• All health hub records: vaccination doses, pediatrician appointments, birth records, neonatal health check screenings, and illness diary entries.
• All AI-generated stories and Kangoo Insights syntheses.

Account deletion is permanent and cannot be undone or recovered.

3. Deleting Specific Photos and Records While Keeping Your Account

You do not need to delete your entire account if you only want to remove specific photos, developmental records, health logs, or an individual child’s profile. You can selectively delete items while keeping your account active, preserving other children’s data and your active subscription.

How to Delete Specific Content in the App (Instant)

• Growth Photos (Month by Month): Open the Growth tab, select the relevant month, tap the photo options, and select Remove Photo. The image file is immediately and permanently purged from cloud storage.
• Journal Memories and Milestones: On the Timeline tab, tap on the card of any journal memory or milestone you wish to remove, tap the menu or edit icon, and select Delete.
• Health Records: In the Health hub, you can open Pediatrician Appointments, Illness Diary episodes, or Growth Measurements and delete individual appointments, symptom logs, or measurement entries.
• Individual Child Profile: If you have multiple children registered and wish to remove only one child while keeping your account and other children, go to Profile → Babies & Account, select the child, and tap Delete Baby Profile. All data associated specifically with that child is permanently erased.

In-App Timeline: Immediate. Deleted photos and records are removed from our database and storage buckets in real time.

Requesting Specific Data Deletion via Web / Email Support

If you prefer our support team to delete specific photos, dates, or categories of records on your behalf without deleting your account:

Real Timelines for Selective Deletion:

• Initial acknowledgement & identity check: Within 24 to 48 business hours.
• Execution of selective database & storage purge: Within 5 to 10 business days.
• Completion confirmation: An email notification is sent immediately once the requested items are permanently deleted.

4. Data Retention and Exceptions

We do not retain any personal or child developmental data after deletion. All application content requested for deletion is permanently erased.

The only limited data that may be temporarily retained is non-personal transaction or billing event identifiers (processed via Stripe, Apple App Store, or Google Play) strictly where required to comply with applicable statutory tax, financial auditing, or anti-fraud legal obligations.

Such information is restricted from any operational or marketing use and is purged as soon as the mandatory legal retention period expires.

5. Managing Subscriptions (Google Play & Apple)

Important: Deleting your Baby Kangoo account, deleting individual records, or uninstalling the app does not automatically cancel an active recurring subscription billed by third-party app stores (Google Play or Apple App Store).

Google Play Subscriptions (Android)

If you subscribed to Baby Kangoo PRO through Google Play, you must cancel your subscription through your Google account:

1. Visit Google Play Subscriptions or open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments & subscriptions → Subscriptions.
4. Select Baby Kangoo and tap Cancel subscription.

Apple App Store Subscriptions (iOS)

If you subscribed through Apple, manage or cancel the subscription in your iOS device settings:

1. Open your device Settings.
2. Tap your Name / Apple ID at the top.
3. Tap Subscriptions.
4. Select Baby Kangoo and choose Cancel Subscription.

Web Subscriptions (Stripe)

If your subscription was purchased directly on the web via Stripe, our automated full account deletion workflow automatically cancels your active Stripe subscription upon account deletion. (Selective data deletion does not affect your active subscription).

6. Informações em Português (Brasil)

Para usuários no Brasil e falantes da língua portuguesa:

• Exclusão completa da conta pelo aplicativo: Acesse Perfil → Gerenciar conta / Bebês → Excluir conta. A exclusão de todos os registros e fotos é imediata.
• Exclusão de fotos ou registros específicos mantendo a conta: No aplicativo, você pode apagar fotos individuais no álbum de crescimento (Mês a mês), memórias na Linha do Tempo ou consultas na área de saúde de forma imediata, sem perder a conta nem a assinatura ativa.
• Solicitações via Web / E-mail: Envie um e-mail para hello@babykangoo.app a partir do mesmo endereço cadastrado, especificando se deseja a exclusão completa da conta ou de registros/fotos pontuais.
• Prazos reais de atendimento via suporte: Confirmação de titularidade em até 24 a 48 horas úteis; expurgo definitivo dos dados e arquivos em até 5 a 10 dias úteis para exclusões parciais e até 14 dias úteis para exclusão completa da conta (prazo máximo de 30 dias).
• Assinaturas Google Play: A exclusão da conta não cancela cobranças recorrentes no Google Play. Cancele em play.google.com/store/account/subscriptions.

7. Questions and Support

If you have any questions regarding data deletion, your privacy rights, or need assistance, please contact us:

Email: hello@babykangoo.app

You may also review our full Privacy Policy and Terms of Use.